6 Important Lessons Learned from ERP Implementation Failures


The deployment of new software in your core business activities can improve productivity and efficiency. ERP is one of the tools you can consider acquiring to enhance the operations of your enterprise, but you should also appreciate the fact that the implementation of such software is not straightforward.

An ERP implementation is not always easy and that is why it is important for every member of a business to take the time to pay attention to lessons learned from ERP failures in order to avoid those mistakes during their own implementation. By steering clear of these common mistakes, companies are able to maximize their long-term potential.

1. Poor Software Choices

Taking a closer look at the system requirements before choosing software is a great way to steer clear of this issue. ERP vendors are always going to push a client to purchase their software with all of the bells and whistles but it is imperative that we ask questions to find out everything we need to know.  Try to find out what issues can cause you pain and what are the key areas an ERP should resolve within your business.

2. Lack of Commitment from Leadership

The level of commitment to ERP implementation starts at the very top and if leaders of a company are not willing to put their full weight behind the process, it is doomed to failure from the start. It is needless to say that adopting ERP will affect the core functions of your enterprise, which suggests that the active involvement of top management is critical. Unfortunately, some managers may follow suit, which inhibits the successful implementation of such software.

Bringing all of your managers on board before your company acquires an ERP software is necessary. Top executives need to understand how ERP will affect core business functions as well as give suggestions that will make the implementation process a success. Involving managers in the process of implementing ERP software will also present an ideal opportunity for training to facilitate a smooth transition.

3. Legacy Reflection

Letting go of old habits is a challenge for some business operators and for that reason they may prioritize customization of their new ERP to function like their legacy systems. The problem is that over-customizing ERP is costly, and it also increases the need for future upgrades. 

The idea of enhancing the user experience when installing new software may be a necessity, but ensuring that your latest ERP software resembles your legacy platform is not an option at all.

Acquiring an ERP solution that will address the requirements of your organization is a priority you should never overlook because it will reduce the need for customization. Embracing the fact that successful implementation of new ERP requires your business to adapt accordingly is also a wise idea.

4. Failure to Obtain the Proper Resources

While a team often has the right number of human resources and a lot f available tool at their disposal, that does not mean that the team was able to find the right people or the right tools to match the task at hand. It is important to focus on staffing your team with the right talents an experience to properly handle the job.

5. No Delegation Skills

Decisions need to be made in a timely manner. Companies that are going through the ERP implementation process do not always have the chance to do so because they have not chosen the proper party. Be sure to establish a hierarchy for decision making as early as possible. 

6. Insufficient Training

In order for an ERP implementation to go according to plan, the correct training must take place. The users need to be well versed before the implementation is able to happen. If not, they are going to be forced to turn to the implementation support team every time they need assistance.  This serves a drain on key resources.

allonline365 offers high-quality services like implementation, deployment, training, and support. Take the guesswork out of implementing a new ERP system and let us take care of it. Dynamics 365 Business Central is a top-end ERP system that can help your business grow. To get in touch with allonline365, contact us on  +27 (21) 205 3650 or email  info@allonline365.com.


Resource Credit | K3 Business Technologies

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