Omni-channel retail

Omni-channel commerce refers to integrating different channels (e.g., online, mobile, in-store, social media) to provide customers with a seamless shopping experience. Here are some of the benefits of omnichannel commerce for retail: 

  1. Increased sales: By offering multiple channels, retailers can reach a wider audience and increase the chances of making a sale. Customers can choose their preferred medium to purchase online, in-store, or through a mobile app. 
  1. Improved customer experience: With an omnichannel approach, customers can start a transaction on one channel and complete it on another without disruption. For example, customers can browse products online, add them to their cart, and pick them up in-store. This flexibility and convenience can lead to higher customer satisfaction and loyalty. 
  1. Better data insights: By collecting data from multiple channels, retailers can better understand customer behavior and preferences. This data can be used to personalize the shopping experience, offer targeted promotions, and improve inventory management. 
  1. Stronger brand identity: An omnichannel approach can help retailers create a consistent brand experience across all channels. This can help build trust with customers and reinforce brand values. 
  1. Competitive advantage: As more and more retailers adopt an omnichannel approach, it has become increasingly crucial for businesses to keep up. By offering a seamless shopping experience across multiple channels, retailers can differentiate themselves from competitors and attract more customers. 

 

A good software solution is essential for successful omnichannel retailing for several reasons: 

  1. Seamless integration: An effective software solution will integrate all sales channels, including online, mobile, and in-store, into one system. This integration will ensure that inventory levels, pricing, and promotions are consistent across all channels. 
  1. Centralized data management: An omnichannel solution will allow retailers to gather customer data from all channels, including online and in-store transactions, to provide a comprehensive view of customer behavior. The data collected is used to create targeted marketing campaigns and personalized promotions. 
  1. Real-time inventory management: With an omnichannel solution, retailers can manage inventory levels across all channels in real-time. This will help ensure that products are always in stock and that customers can complete transactions quickly and easily. 
  1. Flexibility and scalability: A good software solution will be flexible and scalable, allowing retailers to adapt to changing market conditions and customer needs. This flexibility will enable retailers to expand their business across new channels and geographies. 
  1. Improved customer experience: A good software solution will provide a seamless shopping experience across all channels, allowing customers to move seamlessly between online and in-store channels. This will lead to higher customer satisfaction and loyalty. 

Overall, a good software solution is essential for successful omnichannel retailing, as it will provide the technology infrastructure necessary to support a comprehensive and integrated sales strategy. 

 

The unified commerce solution, LS Central, is built on Microsoft’s number one cloud ERP platform, Dynamics 365 Business Central. Thousands of customers trust the technology to manage and keep their finances, point of sale, store operations, supply chain, inventory, eCommerce, and customer loyalty data safe.  

  

For further information on LS Central and Business Central, don’t hesitate to get in touch with allonline365 at +27 (21) 205 3650, email us at info@allonline365.com or visit our website www.allonline365.com   

  

 

 

 

March 13, 2023 LS Retail No comments yet

Cloud Migration to Business Central with Jet Reports

As the need for greater interactivity and data access increases, more and more companies are making the move to adopt cloud computing. Microsoft is investing in and pushing customers towards its cloud ERP offering, Dynamics 365 Business Central, which is experiencing a staggering 200% annual growth rate.

But the significant hurdles posed by cloud migration can make it a daunting task to consider. Installing a new system, migrating legacy data, and training employees are challenges that take valuable time away from revenue generating activity. The good news is this needn’t be the case. There are simple strategies and intuitive technology that can turn your cloud migration into more of a leisurely stroll in the park. 

A Simple ERP Upgrade 

As an existing Microsoft Dynamics customer, migrating to Business Central doesn’t require you to reinvent the wheel. By using software from the same ERP vendor, you can streamline data and easily upgrade from your on-premises Microsoft Dynamics ERP to Business Central to take full advantage of the cloud. Benefits include: 

  • Streamlined tasks 
  • Improved sales processes 
  • Easier management of suppliers and inventory 
  • Access to data from a single source of truth 

Simplify Your Migration with Jet 

Jet Reports provides advanced operational and financial reporting within Excel, allowing you to generate timely, accurate financial reports in a familiar format. Jet makes it easier to move to BC by: 

  • Providing report portability. Any number of legacy NAV reports created in Jet Reports can be immediately ported over and plugged in to BC. For new users, there’s a learning curve that requires user training, especially when entering and reporting on data. If you integrate Jet before migration, reporting users will be able to interact with your new BC ERP from within a familiar platform, greatly reducing your total cost of ownership. 
  • Eliminating roadblocks of switching to the cloud. We hear about the monetary costs of upgrading to the cloud, but the time investment is an equally important detail to consider. You don’t want your BAU reporting tasks to slip while employees adjust to their changed working environment. Jet streamlines your reporting and keeps the wheels spinning during migration, so you don’t have to miss a beat when it comes time for month-end close. 

It can be challenging for organizations to adopt new processes and cloud migration is no exception. But by leveraging new technology and creating greater interoperability between locations and systems, you can greatly reduce the time and effort involved. Jet Reports smooth out the process by streamlining reporting and saving time. 

For further information on Jet Reports please contact allonline365 on +27 (21) 205 3650, or email us on info@allonline365.com, or visit our website www.allonline365.com   

 

July 14, 2022 Jet Global No comments yet

4 ways retailers moving to the cloud will reduce the risk of cyberattacks

As retail increasingly moves online, criminals are following suit. In fact, online retail is now one of the most targeted sectors by cyber criminals as they hunt for customer data, specifically card payments details and general personal information. 

Security breaches come at a high cost. When customer data is stolen, retailers risk losing customer trust, and they may even have to pay fines if they are found violating the General Data Protection Regulation (GDPR).  

But there are steps businesses can take to secure their business and their data. While moving to online retail has fuelled cyberattacks, the cloud, which powers online retail, is also where retail leaders are turning to take advantage of world-leading security solutions. 

Here are some of the key reasons why retailers are now putting their trust in cloud-based solutions, including LS Central, running in the Microsoft cloud, to both future proof and protect their businesses. 

Invest in a secure infrastructure

The security of any IT infrastructure is dependent on the host organization’s ability to invest in protecting its applications and data. Businesses traditionally preferred to host all their critical data on servers physically located within company offices – but many are now realizing they don’t have the knowledge and funds to protect themselves against ever-evolving security threats on their own. 

The cloud business model delivers economies of scale that make it practical and viable to deliver around-the-clock security monitoring. Cloud service providers can afford to prioritize security far more than a typical end user. And few companies have invested in cloud security and compliance as much as Microsoft. The Microsoft security systems and teams thwart a staggering 1.5 million attempts a day to compromise its systems. Learning from these attacks, Microsoft has continually improved its cloud security services, implementing from data encryption and automated threat detection to identity isolation and just-in-time access. 

 Improve company-wide visibility

Retail businesses no longer need to struggle to get full visibility of their business processes and networks. With a cloud-based infrastructure, they can see exactly what’s happening across their organization in real time and use these insights to protect their business. 

For example, Microsoft’s latest cloud functionality empowers retailers to use adaptive artificial intelligence to identify patterns and help combat payment fraud, bots, account takeovers, and returns and discount fraud.  

Ensure all IT is up to date

With their retail management platform running in the cloud as software as a service (SaaS), retailers can be sure that they’re always taking advantage of the most up-to-date features and technologies. That’s because the vendor incurs the cost of supporting the software instead of them; maintenance, up-to-date software, security and support are all the responsibility of the cloud provider, and they all happen automatically. 

Gartner estimates that public cloud workloads will suffer at least 60% fewer security incidents than those in traditional data centres. So, regardless of whether you’re a large or small business, by moving to the cloud you’re investing in one of the most secure IT infrastructures without having to front the cost yourself. 

 Tap into industry-leading intelligence

Through the cloud, retailers have an opportunity to tap into a huge wealth of threat security intelligence. This sharing of knowledge not only helps them prepare better for possible cyberattacks, but it allows cloud providers themselves to learn from these insights and create much more sophisticated security tools for the benefit of all. 

That means that any time Microsoft detects a security threat to a service running on its cloud platform, every other service on the platform gets the benefit of that knowledge.   

 

Unified commerce solution, LS Central, is built on Microsoft’s number one cloud ERP platform. Thousands of customers trust in the technology to manage and keep safe their financial, point of sale, store operations, supply chain, inventory, eCommerce, and customer loyalty data. 

For further information on LS Central please contact allonline365 on +27 (21) 205 3650, or email us on info@allonline365.com, or visit our website www.allonline365.com  

July 4, 2022 Business No comments yet
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