Microsoft Teams: Businesses need to still run even in a pandemic

Microsoft Teams during Corona Virus

How to keep your business running with Microsoft Teams

With the Corona Virus being a global pandemic stress levels are at an all-time high. South Africa has released news on how to trey curb the spread in your day to day activities. All businesses are concerned for employees and have to implement best practices moving forward. One of those best practices is to direct staff to work from home. This, of course, does not apply to all industries but is being implemented in a number of companies globally and nationally. Microsoft Teams offers some relief for businesses to collaborate remotely.

 

How to work remotely

The precautions a person can take are to wash their hands frequently, use hand sanitizer where available, and remember to try not to touch your face. Remember to wipe down surfaces you touch regularly with disinfected. Items that come to mind for our company are our earphones, mouse, computer keyboards, phones, and door handles.

Teams across the globe are moving to remote work. Microsoft aims to keep teams connected while they work apart by making Microsoft Teams available to as many people as possible. Teams allows you to chat, meet, call, and collaborate all in one place.

Microsoft Teams

Businesses using Office 365 will already have Teams available to them as one of the Office applications. Microsoft also offers Teams for free currently. Included in the free version of Teams is the following:

  • Unlimited chat and search – Communicate with your team and always stay up to date with free chat and search capabilities.
  • Video calling – Get your whole team on the same page with the free, built-in group and one-to-one audio or video calling.
  •  Team and personal file storage – Enjoy 10 GB team file storage and 2 GB of personal file storage per person.
  • Real-time collaboration with Office – Work together using your favourite Office apps for the web including Word, Excel, PowerPoint, and OneNote.

For businesses looking for Office 365 plans please let us know and we will be happy to get you set up online to continue running your business from the web. For more information please visit Microsoft to set up your free trial.

Written by: Romy Kunneke, Marketing Coordinator

What is CRM and why do you need it?

crm

Written By | allonline365

If you don’t understand CRM and why you need it – this is for you

Whether your business is in the industry of food distribution, retail, construction, NPO, or you have multiple sales agents making their way through a long list of calls each day – Customer Relationship Management (CRM) should be one of your focus areas.

What is CRM?

Customer relationship management is a data-driven software solution that improves how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track leads, marketing, pipeline, and deliver actionable data.

Why Implement a CRM Solution?

CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.

Imagine misplacing customer contact information, only to learn that your delay resulted in losing a client to a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized and automated CRM system, your people can lose track of customer interactions and miss business opportunities.

Why use Dynamics 365 for CRM?

With Dynamics 365 Sales you get a flexible solution that’s customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution. Here are some of the integrated tools you can expect to enjoy.

1.  Marketing: Improve your customers’ journey

Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.

Foster leads

  • Run multichannel campaigns featuring email marketing, web content, and events.
  • Target matched audiences based on LinkedIn interactions using Dynamics 365 Connector for LinkedIn Lead Gen Forms.
  • Personalize the buyer experience by customizing customer journeys on user engagement.

Make better decisions

  • Gain Insights into your brand reputation and market through real-time data analysis.
  • Prioritize leads using multiple scoring models.
  • Build custom dashboards to analyze the data that matters the most to your business.

Adapt quickly

  • Automate processes for better service engagement experiences.
  • Use artificial intelligence (AI) to guide your business decisions and drive innovation.
  • Rely on the Microsoft cloud platform to reduce operating costs and simplify deployment across your infrastructure.

2.  Sales: Empower sellers to drive personal engagement with customers

Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts that drive sales strategy.

Grow business

  • Improve win rate with a dynamic, event-driven sales process.
  • Build pipeline with high-quality leads and prospects from a variety of sources.
  • Measure the past and identify leading indicators for the future.

Stay focused

  • Find the right prospects and customers.
  • Always know the next best action to move relationships forward.
  • Build a high-performing sales team.

Win faster

  • Engage and collaborate around strategic deals.
  • Align with the buyer’s journey to deliver personalized engagement.
  • Work anytime, anywhere.

Customer Service: Effortless service through any channel

Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.

Improve engagement

  • Let customers connect quickly and easily through multi-channel service options.
  • Use the AI of service bots to increase service availability and free your agents for more high-value interactions.
  • Resolve issues quickly using data analysis and predictive care.

Personalize your service 

  • Deliver value with every interaction with a complete customer view.
  • Guide agents’ actions toward optimal outcomes using intelligent automation.
  • Create upsell or cross-sell opportunities using contextual customer data.

Streamline your customer service

  • Improve service based on survey feedback, discussion forums, and social listening.
  • Onboard new agents quickly and with in-app learning options.
  • Optimize your service staff by allocating resources based on service trends that you can monitor in real-time.

Field Service: Empower your agents to create a better customer experience

Streamline scheduling, inventory management, and on-site efficiency. Offer quick and transparent communications and tracking functionalities to keep customers connected to your field agents.

Improve operational efficiency

  • Use the Internet of Things (IoT) to detect and solve problems faster.
  • Reduce costs using predictive maintenance.
  • Automate work orders, scheduling, and dispatching.

Empower field agents

  • Boost on-site efficiency by providing technicians with mobile access to home office data.
  • Understand customer preferences and history to deliver more personalized service.
  • Enable technicians to work hands-free by using innovative technology like mixed reality headsets.

Build trust

  • Provide customers with real-time technician location tracking and appointment reminders.
  • Share quotes, contracts, and scheduling information quickly and easily.
  • Let customers self-schedule appointments and monitor service with a customer portal.

Project Service Automation: Improve project profitability with integrated planning tools and analytics

Empower your employees to anticipate resource demand and work together with collaborative tools that are easy to tailor to your business.

Improve project management

  • Visualize costs and revenue using robust project planning capabilities and intuitive dashboards.
  • Anticipate resource demands and forecast project profitability.
  • Build customer trust using a customer-centric service delivery model.

Optimize resources

  • Make the most out of billable resources using real-time dashboards to measure utilization.
  • Improve skill-based assignments with a unified scheduling engine.
  • Empower service professionals to apply directly to relevant projects.

Increase productivity 

  • Foster collaboration across teams by integrating with Office 365 applications.
  • Simplify the contracts process and collaborate seamlessly with customers through a secure portal.
  • Submit, process, and approve time and expenses anytime, anywhere for faster customer billing.

CRM can cater to all industries and can be tailored to suit your business needs. Contact allonline365 today and let us guide you on the correct tools to use for your business. Customers are the heart of your business, make sure you are doing everything to make your business grow. Call  +27 (21) 205 3650 or email  info@allonline365.com.

Resources: Microsoft

Expect new experiences for Microsoft 365 apps

Blog Written By | Microsoft 365

From new Microsoft Teams experiences to the all new-new Project Cortex – here’s what’s coming soon to Microsoft 365

Microsoft announced innovations in six key investment areas: productivity, knowledge, workflow, security, compliance, and management. Microsoft 365 is the world’s productivity cloud, and the consistent theme across these new features is how they’re using artificial intelligence (AI) to deliver amazing new experiences that push the boundaries of productivity. From new Microsoft Teams enhancements to the first new service they’ve launched since Teams.

Productivity: New Experiences

Microsoft 365’s productivity tools use AI to help people create, collaborate, analyze, write, present, organize and manage their work. Microsoft’s innovations in core productivity are focused on two opportunities: creating entirely new experiences that take advantage of the latest innovations and breathing new life into familiar apps and experiences with powerful cloud services.

Microsoft Teams

Microsoft Teams is the hub for teamwork. In response to requests from Teams customers, Microsoft has announced Private Channels, Multiwindow chats, meetings and calls, pinned channels, and task integration with To-Do and Planner. Microsoft’s improving collaboration capabilities between Outlook and Teams, making it easy to send an email thread to a Teams channel for further discussions.

Microsoft is also bringing the Yammer app into teams, adding the ability for users to pin the app to the left-hand rail and making Teams the hub for both focused team collaboration and broad, open communities. They are also delivering new industry-tailored innovations and experiences including tools for Healthcare and Firstline workers. Healthcare providers can now schedule and conduct B2C virtual consultations through Teams with new Virtual Consults capabilities, and new features like SMS Sign-In and Global Sign-Out make it quick and easy for Firstline workers to securely access Teams from their mobile devices.

The New Microsoft Edge

Microsoft Edge and Microsoft Bing are the web browser and search engines for business. General Availability of the all-new Chromium-based Microsoft Edge browser is targeted for January 15, 2020.

The all-new Microsoft Edge offers the enterprise a new tab page, where you’ll have direct access to your Microsoft 365 files, sites, and intranet search, making every tab you open a portal to productivity. And with the new Microsoft Search in Bing integration, searching for information at work is as easy as searching the web. You can now access files, people, office floorplans, acronym definitions, and more company information from across your Microsoft 365 ecosystem right from the search bar.

Finally, Microsoft Edge is now available across all your devices – including Windows 10, Windows 8x, Windows 7, macOS, iOS, and Android. Your passwords and favorites will roam seamlessly across all your devices – and with native Azure Active Directory (Azure AD) sign-in, you can search for work files right from your phone.

The Office mobile app

We all want to be able to work on the go from mobile devices and we’re always looking to simplify and improve the experience. Microsoft 365 announced a new mobile experience for Office that combines three of the suite’s most popular apps – Word, Excel, and PowerPoint – into a single go-to app for mobile productivity. Now you no longer need to download each app separately and will have everything you need to be productive on the go. And with the new Actions pane, you can intuitively complete a variety of common on-the-go tasks, such as creating and signing PDFs and sharing files between devices.

The new Office app uses the unique advantages of mobile devices to make content creation easier. You can snap a picture of a document and turn it into an editable word file, for instance, or transform tables from a printed page into an Excel spreadsheet. The office app is available to both Android and iOS users.

Fluid Framework

Fluid Framework is a new technology and set of experiences that will make collaboration seamless by breaking down the barriers between apps. It offers three key capabilities. First, experiences powered by Fluid Framework will support multi-person coauthoring on the web and document content at industry-leading speed and scale. Second, it provides a componentized document model that allows authors to deconstruct content into collaborative building blocks, use them across applications, and combine them in a new, more flexible kind of document. Third, the Fluid Framework makes room for intelligent agents to work alongside humans to translate text, fetch content, suggest edits, perform compliance checks, and more.

Microsoft 365 announced a public preview of the Fluid Framework end-user experience and a private preview for developers. Over time, Microsoft 365 expects these capabilities to light up in experiences across Microsoft 365, including chat in Teams, your mail in Outlook, portals in SharePoint, notes in OneNote, and documents in Office.

Cortana

Microsoft 365 is using AI to bring you personalized experiences in Outlook and making Cortana your productivity assistant. Microsoft 365 has announced Play My Emails in Outlook for iOS to help you catch up and act on emails hands-free. With new natural voice and language recognition, Cortana can intelligently read out your emails and share changes to your day. A masculine voice option is also now available with Play My Mails, further customizing your personal productivity assistant experience. Microsoft 365 is also announcing that Scheduler in Outlook is shipping in preview; you can use it to hand off scheduling meetings and coordinating participants to Cortana.

Beginning next month, Cortana can also help you prepare for your day by sending you a briefing email that includes a summary of your meetings, relevant documents for your day, and reminders to follow up on commitments you’ve made in emails.

AI in Office

You’re busy and have a lot on your mind – and even more on your to-do list. Over the last year, Microsoft 365 has brought the magic of AI to Office to help you get more done. With innovations that include data into Excel with a digital pen, audio transcription in Word – which converts a new or existing audio file into a written transcription – and Presenter Coach in PowerPoint (in public preview for the web version), which helps business professionals, teachers, and students become more effective presenters, Microsoft 365 committed to enlightening Office with AI to help you be more productive.

Excel now supports natural language queries, so users can now ask a question on their data, just like they would if they were talking to a person, and get quick answers – all without having to write a formula. Available to Office Insiders, this new language ability is another step towards making data insights and visualization more approachable and accessible to users with various levels of Excel experience.

Microsoft 365 is also making it easier for you to plan time away from work and continue to improve your work best practices. For example, MyAnalytics can help you prepare for time off by automating out of office notifications setup. informing collaborators of your time away, resolving meetings you’ll miss, and more. Integrated into the Insights pane in Outlook, MyAnalytics is now able to encourage best practices like booking meetings promptly, adding agenda, meeting follow-ups, and adding new AI-powered suggestions in Outlook that allow you to delay email delivery when working outside the recipient’s working hours.

AI in office 365 new experiences

Microsoft Project

Microsoft 365 has announced a major step toward achieving their new vision for project management with the general availability of the new Microsoft Project. The new project offers a redesigned user experience that is simple and intuitive. Teams can quickly add new members and set up tasks, and then easily switch between grids, boards, or timeline (Gantt) charts to track progress. And because Project is part of the Microsoft 365 family, project teams can save time and do more with built-in connections to familiar apps like Teams and Office. In addition, the new service provides greater visibility into your projects and powerful tools to help you anticipate future needs. Create stunning interactive reports in Power BI, so you can visualize every aspect of each project at a glance. And get a big-picture view of all your projects across your organization with visual, interactive cards.

Over the next year, Microsoft will release more exciting capabilities in the new Project, including resource management, budget analysis, and time expense tracking. These powerful features will enable you to streamline more complex initiatives and help your business maximize ROI.

Knowledge: New Experiences

Microsoft has announced a brand-new investment area for Microsoft 365 – knowledge. Moving your infrastructure to the cloud has many benefits, including cost savings and streamlined operations. But it also unlocks new scenarios. Using AI, Microsoft 365 will now be able to identify, organize, and deliver knowledge across your organization – providing just the right information at just the right time. Productivity isn’t just about being more efficient. It’s also about aggregating and applying the collective knowledge of your organization so that together you can achieve more.

Project Cortex

Microsoft has announced Project Cortex, the first new service in Microsoft 365 since the launch of Teams. Project Cortex uses AI to create a knowledge network that reasons over your organization’s data and automatically organizes it into shared topics like projects and customers. It also delivers relevant knowledge to people across your organization through topic cards and topic pages in the apps they use every day.

In addition, Project Cortex enables business process efficiency by turning your content into an interactive knowledge repository – with innovations in smart content ingestion – to analyze documents and extract metadata to create sophisticated content models; machine teaching, to allow subject matter experts to teach the system how to understand semi-structured content; and knowledge retrieval, to make it easy for people to access the valuable knowledge that’s so often locked away in documents, conversations, meetings, and videos. Building on the content you already have in SharePoint, Project Cortex connects content across Microsoft 365 and external systems and enables you to manage information and streamline processes with built-in security, compliance, and workflow.

The new Yammer

Yammer has been completely redesigned, with dozens of new capabilities that empower people to connect, build communities, and share knowledge across the organization. The new Yammer delivers a beautiful, intelligent experience across devices and introduces new integrations with Teams, SharePoint, and Outlook. You can now use Yammer to broadcast live and on-demand events with a streamlined production option that uses webcams and desktop sharing. And you can also share video shorts directly from the Yammer mobile app. Also, Microsoft has now centralized e-Discovery, data governance, and Yammer administration in the Microsoft 365 admin center.

Microsoft Search

Microsft has announced innovations for Microsoft Search to enhance productivity; empower the greater discovery of information, insights, and people; develop search-driven applications; and extend the benefits of Microsoft Search to content outside of Microsoft 365. Microsoft says search works best when it brings together information from across your organization. Now with over 100 new Microsoft Search connectors from Microsoft and partners, you can consolidate information from disparate systems into a single search experience in Microsoft 365.

Also, you can use new Graph APIs to develop custom applications on top of Microsoft Search to tailor the search to your organization’s needs. Microsoft is also bringing more powerful search experiences to Microsoft 365, including advanced people search using attributes and skills, video search, acronym search, and semantic search.

microsoft search new experiences

Microsoft Stream

Video is an increasingly powerful medium for capturing and sharing knowledge and learning. Microsoft Stream applies AI to unlock the content in a video – including meeting recordings – with automatic transcription. AI also powers the new voice enhance feature, allowing you to focus on the spoken word by reducing background noise. And now people can create short videos from mobile devices and share in Yammer, Teams, and PowerApps, mainstreaming video as the new content type for communications and learning.

Workplace Analytics

Workplace Analytics is making it even easier to gain knowledge about the way people work and its impact on business and organizational outcomes. Business leaders will get at-a-glance insights to quickly understand and improve meeting culture, manage practices, organizational networks, and customer relationships. Industry benchmarks help contextualize common patterns that influence productivity, such as focus time and the ability to unplug outside of working hours. Microsoft has also enriched the analyst toolset. AI-driven process analysis uses keywords like “quarterly business review” to shed light on time and resources invested in specific business activities, enabling improvement over time.

Workflow: New Experiences

Workflow innovations empower you to streamline and improve business processes with little or no code. This approach not only saves time and money, but it also ensures process automation is done by the people who are closet to the way things work.

Power Platform integration with Teams

With Power Platform, users can automate routine tasks, create custom apps, and easily engage with data. Power Platform integration with Teams makes these tools more discoverable and accessible to users and unlocks a conversational approach to streamlining productivity scenarios – from managing approvals directly in chat to pinning a custom app where a team needs it.

PowerApps creators can now publish their apps as Teams apps, and users will be able to pin those apps to their left rail in Teams. New Power Automate triggers and actions have also been added, allowing users to streamline the completion of the common team and personal tasks, such as setting custom message actions and sending notifications. And coming soon, rich Power BI previews in Teams chat and enhanced Power BI tab will allow users to see all their data in Teams and effortlessly discuss data, to speed data-driven decision making.

Office Scripts

Office Scripts simplifies clunky processes and automates repetitive tasks so you can work less while doing more. Scripting in Excel is a new process automation feature that allows you to record your actions inside a workbook and save it to a script. The saved script can then be integrated with Power Automate and scheduled to run automatically or integrate with a larger flow. Office Scrips will be available as a public preview by the end of the year.

office scripts new experiences

Security: New Experiences

New AI-powered features make it easy for you to secure your organization’s valuable assets while empowering employees to collaborate freely.

Microsoft Authenticator

Any customer with any Azure AD plan, including a free plan, can now use the Microsoft Authenticator app for secure, passwordless access to both Microsoft and non-Microsoft apps. Passwords continue to be the weakest link in cybersecurity. With Azure AD and Microsoft Authenticator, enterprises can go passwordless for great user experience and lower support costs while also implementing two-factor or multi-factor authentication (MFA) for greater security. Deploying MFA reduces the risk of phishing and other identity-based attacks by 99.9 percent and is the best thing you can do to improve your security. Customers with more than 150 seats can now also contact Microsoft to set up the capability via FastTrack.

New value in Aure AD

Azure AD Cloud Provisioning now makes it easier to move identities to the cloud by eliminating the need for an on-premises sync server through a lightweight on-premises agent. This enables provisioning from multiple, disconnected on-premises Active Directory (AD) forests and harnesses the power of the cloud to tackle common directory challenges like sync complexity and data transformation logic. This capability addresses one of the top needs for large enterprise customers that manage complex organizations or mergers and acquisitions and enables greater availability and decreases implementation and operation costs.

Microsoft Defender Advanced Threat Protection (ATP)

Microsoft Defender ATP endpoint detection and response (EDR) capabilities are now available in preview for Mac OS devices. Microsoft will be adding support to Linux servers next, this is their commitment to extending multi-platform coverage in their threat protection solutions. Customers depend on Microsoft for world-class endpoint protection and EDR capabilities for Windows, and most large organizations manage a complex mix of technology platforms, including several operating systems. They need coverage for the full breadth of their environment. This ongoing investment gives them the breadth of coverage they need, with a single unified view for administrators and security operation professionals, enabling enterprise-wide investigation and response to security incidents.

Application Guard for Office

Now available in private preview, Application Guard for Office provides hardware-level and container-based protection against potentially malicious Word, Excel, and PowerPoint files. It utilizes Microsoft Defender ATP to establish whether a document is either malicious or trusted.

Compliance: New Experiences

Simplify and automate risk management with innovations that use AI as a force multiplier to keep you one step ahead of the increasingly complex compliance requirements and ever-evolving insider threats.

Insider Risk Management

A staggering 53 percent of organizations have experienced an insider attack in the last 12 months. The effort required to identify these risks and violations is not trivial, and it requires effective collaboration across security, human resources (HR), and legal – as well as a balanced approached across privacy and risk management. Microsoft has announced Insider Risk Management in Microsoft 365 to help organizations quickly identify and remediate insider threats, risks, and code of conduct policy violations across Office, Windows, Azure, and other third-party apps such as HR systems. Insider Risk Management leverages the Microsoft Graph and other services to intelligently correlate multiple signals to identify hidden patterns and potential risks and provide real-time insight into file activity, communications sentiment, and abnormal user behaviors. Insider Risk Management includes a set of configurable playbooks tailored specifically for risks – such as digital IP theft and confidentiality breach – to help you effectively identify threats and take action. Microsoft also designed for privacy, so display names for risky users can be anonymized by default at the early stages of an investigation.

Compliance Score

It’s more important than ever to have the knowledge and tools you need to work across compliance and risk management teams to effectively assess and monitor risks. To help you implement more effective data protection controls, Microsoft has announced the public preview of Microsoft Compliance Score, which enables you to simplify and automate risk assessments. With Microsoft Compliance Score, you can now continuously assess and monitor data protection controls, get clear guidance on how to improve the score and leverage the built-in control mapping to scale your compliance efforts across regulations and standards.

Even if you’re not an expert in complex regulations like General Data Protection Regulation (GDPR) or ISO 27001, you can still quickly learn the actions needed for compliance and contribute towards progress. Compliance Score is available now in public preview for all Microsoft 365 enterprise plans in the Microsoft 365 compliance center.

Compliance Score new experience

Management: New Experiences

With new management innovations, Microsoft 365 puts the cloud and AI to work to help you set up, secure, monitor and manage all your devices.

Microsoft Endpoint Manager

Microsoft Endpoint Manager is an integrated solution to centrally and securely manage all the endpoints in your technology estate. Bringing together Microsoft Intune and System Center Configuration Manager functionality and data – plus new intelligent actions and analytics – Endpoint Manager delivers seamless, end-to-end management for Windows, Android and Apple devices, apps, and policies without the complexity of migration or disruption to productivity. Look for Microsoft Endpoint Manager features and experiences to appear in the product over the coming months. And, to help ensure that all customers can take advantage of Microsoft Endpoint Manager, Microsoft is making Intune available to their existing SCCM customers for Windows PC management. Starting December 1, 2019, you can co-manage these devices in Microsoft Endpoint Manager, and start using cloud-powered features like Autopilot and Desktop Analytics.

Microsoft Productivity Score

Microsoft Productivity Score focuses on two areas: the Employee Experience and the Technology experience. Both provide visibility into how your organization works, insights to identify where you can enable improved experiences, and actions you can take to update skills and systems – so everyone can do their best work.

The Employee experience shows you how Microsoft 365 is helping to create a productive and engaged workforce. By quantifying how people are collaborating on content, working from anywhere, developing a meeting culture, and communicating with each other, you can see the different ways that work gets done. Meanwhile, Technology experience provides insights by assessing policies, device settings, and hardware and application performance within the organizational environment and recommends actions in Microsoft Endpoint Manager.

Manage Meeting Rooms

Productive meetings are essential to success in the modern workplace. Coupled with the rise in remote collaboration, business leaders increasingly associate more effective meetings with having the right meeting room technology and environment. Microsoft announced a private preview of Managed Meeting Rooms, a new offer for managing meeting rooms. This cloud-based IT management and security monitoring service ensures that Teams meeting rooms are secured, up to date, and proactively monitored for a great in-room experience. To date, Microsoft has worked with more than 100 customers to manage more than 1,500 meeting rooms.

Global reader

Customers’ feedback stated they want to improve their security posture by scoping admin permissions to only those needed to do their jobs. This is one of the top customer requests. Microsoft announced new admin roles in Azure AD and the Microsoft 365 admin center to help you reduce the number of Global admins in your organization. For example, the Global reader role lets an admin view information across Microsoft 365 but does not allow the admin to change any settings or data. Now you can assign the Global reader role to admins in your organization to support reporting, planning, audits, and investigations, without having to grant a higher level of privileges than is necessary. The Global reader role can also be combined with other administrative roles (for example, Exchange admin) to more granularly control and scope the assignment of admin privileges in your organization.

Onboarding Hub

Customers also wanted guidance from Microsoft for improving security and increasing admin efficiency. The Onboarding Hub, in the Microsoft 365 admin center’s setup area, includes new experiences to help you discover, learn about, and use features across Microsoft 365, including Azure AD and other admin portals such as the Security and Compliance center. Microsoft provides intelligent recommendations – based on your current configuration and admin activities – to help you improve your security posture, maintain compliance with data regulations, keep apps up to date, and reduce costs.

Onboarding Hub New Experiences

Using Global reader role to access the Onboarding Hub is a powerful and safe way to perform planning and auditing activities for Microsoft 365, as a Global reader view can assess the recommendations, learn about implementation steps and user impact, and see current administrative assignments without making any tenant or configuration changes.

Office 365 Groups

Office 365 Groups is the membership service that powers collaboration and drives teamwork across Microsoft 365. It’s a core underpinning of more than 20 applications, including Teams, SharePoint, Outlook, Yammer, Microsoft Stream, and more. Microsoft announced several improvements to the Groups admin experience with new lifecycle management and compliance capabilities, including the ability to quickly create teams for a group, browse and restore deleted groups, edit the group email alias, and use sensitivity labels. You can also enable self-service group creation and management, which empowers users to create teams and Yammer channels that are controlled with guardrails and policies set by IT.

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