Important considerations when implementing ERP solutions

Important Considerations when Implementing ERP Systems


Implementing an enterprise resource planning (ERP) system is often difficult, time-consuming and overwhelming if it’s your first experience. In this article, we will cover essential aspects that you should be aware of during your first digital transformation journey. 

An interesting observation that we made with our clients is that many project management team members and business leaders lack prior experience in ERP implementations. They may only encounter such projects once or twice in their careers, if at all. Therefore, today, we aim to share the information you need to know to effectively embark on this journey. 


Manage Stakeholder Expectations.


Often third parties may present a vision that is unrealistic and impractical. Your organisations may not fully understand the challenges of ERP implementations. It is critical that your project management team members learn to manage internal expectations.  

When evaluating proposals from vendors or partners, it is imperative to approach everything with a critical mindset and ask tough questions. It is essential to understand what it takes for the implementation to be successful. 

Seeking assistance and insight from independent benchmarks and resources will be beneficial to your team. Helping them develop a realistic plan and strategy and avoid disappointing business stakeholders.  


Establish Program Management 


When undertaking an ERP implementation, it is important to establish an internal program management function. Although, your software vendor or partner may have a project manager assigned to your implementation. You need to set up a program and project manager within your organisation. Your internal team must take ownership and live with the outcomes of the implementation.  

Creating an internal Project Management Office (PMO) will manage external parties and ensure that the project remains on track and is aligned with the goals and objectives of your business. Your organization, third-party software vendors and technical consultants may have conflicting priorities.  

Therefore, having a dedicated program management function will help align all parties involved in the project effectively. 


Focus on Change Management 


The human component of implementation. This is where change management lies. Your project management team will need to develop a clear change strategy and a comprehensive change management plan to tackle the work-stream within your organisation. 

A common case of failure for ERP implementations is the lack of alignment. Internally. Some members of your organisation may not be on the same page regarding the goals of this implementation. This can jeopardize your overall success. The members of your project team need to facilitate internal alignment.  

In other cases, organisations are excited by new technology and rush into an implementation without proper alignment. This can lead to long-term problems. Taking a step back, slowing down, and focusing on alignment will save time in the long run. It ensures everyone is on the same page and provides a clear sense of purpose. Allowing you to speed up the process later on and saving exponentially more time. 


Listen to the Business 


The most critical step to ensure the success of your first ERP implementation is actively listening to and understanding the business. You need to comprehend the business’ operational needs and current state. Understanding how things currently work, why they operate that way, identifying pain points, and recognizing opportunities for improvement during the implementation process is vital. 

Additionally, you must be conscious of internal sources of opposition and be alert to objections or push-backs. It’s crucial to keep an eye on the organization and comprehend its operational and business requirements. By doing this, you escape the trap of merely implementing new technology without taking into account the context of the organization. 

Your business and technology must work smoothly together, and this can only be done by actively listening to and comprehending the needs of the business. You can effectively bridge the gap between technological goals and corporate objectives with the aid of this strategy. 

We hope you found this article insightful and informative. If you’re looking for a comprehensive solution to drive growth, innovation, and efficiency, Microsoft Dynamics 365 might just be the answer to your business needs. Get in touch with us here and our experts will give you the guidance and support you need to embark on this journey.


For further information on Microsoft Dynamics 365 Business Central, don’t hesitate to get in touch with allonline365 at +27 (21) 205 3650, email us or visit our 

Omni-channel retail

Omni-channel commerce refers to integrating different channels (e.g., online, mobile, in-store, social media) to provide customers with a seamless shopping experience. Here are some of the benefits of omnichannel commerce for retail: 

  1. Increased sales: By offering multiple channels, retailers can reach a wider audience and increase the chances of making a sale. Customers can choose their preferred medium to purchase online, in-store, or through a mobile app. 
  1. Improved customer experience: With an omnichannel approach, customers can start a transaction on one channel and complete it on another without disruption. For example, customers can browse products online, add them to their cart, and pick them up in-store. This flexibility and convenience can lead to higher customer satisfaction and loyalty. 
  1. Better data insights: By collecting data from multiple channels, retailers can better understand customer behavior and preferences. This data can be used to personalize the shopping experience, offer targeted promotions, and improve inventory management. 
  1. Stronger brand identity: An omnichannel approach can help retailers create a consistent brand experience across all channels. This can help build trust with customers and reinforce brand values. 
  1. Competitive advantage: As more and more retailers adopt an omnichannel approach, it has become increasingly crucial for businesses to keep up. By offering a seamless shopping experience across multiple channels, retailers can differentiate themselves from competitors and attract more customers. 


A good software solution is essential for successful omnichannel retailing for several reasons: 

  1. Seamless integration: An effective software solution will integrate all sales channels, including online, mobile, and in-store, into one system. This integration will ensure that inventory levels, pricing, and promotions are consistent across all channels. 
  1. Centralized data management: An omnichannel solution will allow retailers to gather customer data from all channels, including online and in-store transactions, to provide a comprehensive view of customer behavior. The data collected is used to create targeted marketing campaigns and personalized promotions. 
  1. Real-time inventory management: With an omnichannel solution, retailers can manage inventory levels across all channels in real-time. This will help ensure that products are always in stock and that customers can complete transactions quickly and easily. 
  1. Flexibility and scalability: A good software solution will be flexible and scalable, allowing retailers to adapt to changing market conditions and customer needs. This flexibility will enable retailers to expand their business across new channels and geographies. 
  1. Improved customer experience: A good software solution will provide a seamless shopping experience across all channels, allowing customers to move seamlessly between online and in-store channels. This will lead to higher customer satisfaction and loyalty. 

Overall, a good software solution is essential for successful omnichannel retailing, as it will provide the technology infrastructure necessary to support a comprehensive and integrated sales strategy. 


The unified commerce solution, LS Central, is built on Microsoft’s number one cloud ERP platform, Dynamics 365 Business Central. Thousands of customers trust the technology to manage and keep their finances, point of sale, store operations, supply chain, inventory, eCommerce, and customer loyalty data safe. 


For further information on LS Central and Business Central, don’t hesitate to get in touch with allonline365 at +27 (21) 205 3650, email us or visit our 





Cloud Migration to Business Central with Jet Reports

As the need for greater interactivity and data access increases, more and more companies are making the move to adopt cloud computing. Microsoft is investing in and pushing customers towards its cloud ERP offering, Dynamics 365 Business Central, which is experiencing a staggering 200% annual growth rate.

But the significant hurdles posed by cloud migration can make it a daunting task to consider. Installing a new system, migrating legacy data, and training employees are challenges that take valuable time away from revenue generating activity. The good news is this needn’t be the case. There are simple strategies and intuitive technology that can turn your cloud migration into more of a leisurely stroll in the park. 

A Simple ERP Upgrade 

As an existing Microsoft Dynamics customer, migrating to Business Central doesn’t require you to reinvent the wheel. By using software from the same ERP vendor, you can streamline data and easily upgrade from your on-premises Microsoft Dynamics ERP to Business Central to take full advantage of the cloud. Benefits include: 

  • Streamlined tasks 
  • Improved sales processes 
  • Easier management of suppliers and inventory 
  • Access to data from a single source of truth 

Simplify Your Migration with Jet 

Jet Reports provides advanced operational and financial reporting within Excel, allowing you to generate timely, accurate financial reports in a familiar format. Jet makes it easier to move to BC by: 

  • Providing report portability. Any number of legacy NAV reports created in Jet Reports can be immediately ported over and plugged in to BC. For new users, there’s a learning curve that requires user training, especially when entering and reporting on data. If you integrate Jet before migration, reporting users will be able to interact with your new BC ERP from within a familiar platform, greatly reducing your total cost of ownership. 
  • Eliminating roadblocks of switching to the cloud. We hear about the monetary costs of upgrading to the cloud, but the time investment is an equally important detail to consider. You don’t want your BAU reporting tasks to slip while employees adjust to their changed working environment. Jet streamlines your reporting and keeps the wheels spinning during migration, so you don’t have to miss a beat when it comes time for month-end close. 

It can be challenging for organizations to adopt new processes and cloud migration is no exception. But by leveraging new technology and creating greater interoperability between locations and systems, you can greatly reduce the time and effort involved. Jet Reports smooth out the process by streamlining reporting and saving time. 

For further information on Jet Reports please contact allonline365 on +27 (21) 205 3650, or email us on, or visit our website   


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