allonline365 – LS Retail Gold Partner 2020

LS Retail Gold Partner

allonline365 LS Retail Gold Partner 2020

allonline365 is pleased to announce that we have been named as an LS Retail Gold Partner for 2020. The Gold Partner level is a significant achievement and this honor is limited to companies who displayed extra dedication to the LS Retail solutions and drove notable sales success during the previous year.

We at allonline365 take pride in helping our customers digitally transform their businesses with our ERP, CRM, and BI solutions. One of the verticals we focus on is the retail industry and it is with great pleasure that we can assist our customers with cutting edge technology, such as LS Central, to grow their businesses. We will continue to service our existing customers and educate prospects across Southern Africa on the latest enhancements for the retail sector.

“At LS Retail we are incredibly proud of our partners’ business results and honored by their consistent commitment to the LS Retail products and solutions,” says Sigrun Dora Saevinsdottir, Chief Operating Officer at LS Retail. “Congratulations to all of this year’s Partner Awards winners, and a sincere ‘thank you’ to each and every one of our partners. We are proud to recognize and honor allonline365 as LS Retail Gold partner for the special performance over the past year. Through the years, our partner community has shown levels of resilience, collaboration, and dedication that are, I believe, unique in our industry. Our channel is our strength, and as our partners are there for us, we are always there to support them, through the tough times to the sunny days ahead,” says Saevinsdottir.

About allonline365

We are a well-established software solution and consultancy business with years of experience in assisting businesses to adopt systems to help transform their companies. We are partnered with some of the world’s leading software providers to ensure our clients have access to world-class solutions. We operate across many different industries and continue to adopt best practice solutions to take businesses to the next level.

About LS Retail

The LS Retail software solutions are sold and implemented worldwide through a large network of certified partner companies. The LS Retail partner ecosystem has grown steadily over the years and today counts over 380 companies in 88 countries. To become an LS Retail partner, companies need to satisfy a specific set of requirements, including passing official training in the LS Retail solutions.

Certified LS Retail partners are experts in retail and hospitality, as well as in the LS Retail products and solutions. They know the local requirements and legislation of the countries where they operate and offer ad hoc services such as customizations, localizations, project management, and technical support.

Thanks to vast industry knowledge and experience, LS Retail is able to offer solutions to manage the complex operational requirements of organizations within areas such as fashion, electronics, furniture, duty-free, restaurants, coffee shops, forecourt, c-stores and many more.

For additional information, please contact allonline365 via email on

A multi-channel inventory module in Retail ERP

retail erp

Blog Written By | ERPFocus

Why your retail ERP needs a good multi-channel inventory module

Merchandise management is what sets retail ERP systems apart from ERP designed for any other environment. Merchandise is the inventory a business has right now for sale to customers desiring those items. To have exactly the color and size a customer wants immediately available is the goal for any retail business. Further, it just arrived in minutes ahead of that customer and can be priced at an amount that begs that customer to buy immediately and yield a profit at the same time. Is this possible? Yes, most of the time, the right retail ERP system can help make it a reality.

Retail today goes beyond the physical storefront. ECommerce is a major part of retail now. Merchandise management is largely the same, you need the right item on hand and available for sale when the customer is online or present in the store. If your retail business trades online then it is essential that your centralized inventory module is fully integrated with your ECommerce system.

Cost and price management

COst of an SKU is closely related to the supply chain component of retail ERP. A successful retailer works closely with current suppliers to stock merchandise that a customer wants at the lowest possible total cost. Supply chain systems also connect to new suppliers who might have products even more desirable at even lower prices. The low initial cost is the first target. Total cost includes the ability to easily and quickly make returns to the supplier at little or no penalty. The cost can also include financial terms such as payment due after the sale. If the supplier can monitor sales and inventory levels using an inventory module, they can replenish fast-selling items without the need for a purchase order.

In addition, price management might mean a supplier can provide special, lower prices for seasonal or promotional merchandise. These cost and price management tools should be sought after in any retail ERP.

Retail stock ledger

An accurate count of each SKU on hand with separation by every size, color, and other distinctions is an important part of retail ERP. As customers pay for their purchases and leave the store, that stock ledger should be automatically updated. Return merchandise that cab still sold should be added to the ledger right away. Shrinkage or other unexplained loss of inventory is an unfortunate reality in retail and each SKU should have a reasonable rate used to adjust the ledger.

An accurate ledger helps determine when to replace replenishment orders. An accurate ledger also is a tool to monitor those items that do not sell so that they can be returned or moved to a store where a sale is more likely. An accurate ledger is a critical component in determining expenses and profit or loss over time.

Forecasting and planning

Retail has a strong seasonal element to it, so accurate forecasting activities are essential. ERP is a valuable tool to ensure an optimal profit in any season. How many soccer balls were sold last year in the weeks before the start of the season? What was the weather like last year and what is the weather forecast for this year? ERP doesn’t maintain all this data, but in retail, an ERP can match data it has with external data to predict how much to order and when to accept delivery. A supplier might make those soccer balls over months and make several deliveries to a warehouse to match your requirements against their ability to produce. Those early delivered soccer balls are a part of the stock ledger but also a liability as payment will not be made until the season begins.

These are key features of any good centralized inventory module. Know which ones are important in your particular business and be sure the ERP you select has the ones you need. LS Retail is a top-performing solution that can manage all inventory merchandise, forecasting, and omnichannel aspects of your business.

Leveraging technology to get ahead in retail delivery

retail delivery

Written By | Progressive Grocer

How Grocers Can Leverage Technology to Make Delivery a Competitive Advantage

The grocery and retail delivery market is an industry that is poised for growth. We are in the center of online grocery shopping. Companies that position themselves at the forefront of online retail shopping and the delivery market will have a higher chance of gaining favor with consumers as the market continues to mature. Most retailers are ill-prepared to properly scale their delivery operations to handle this rapid growth.

Whether a retailer is building out in-house delivery capabilities or outsourcing to a third party, a key piece of enabling technology can make scaling their last-mile delivery operations significantly easier: delivery management software, which offers end-to-end route planning, dispatch, communication and analytics to provide their company with a top-down view of your delivery operations while helping to streamline the most important areas of those operations. Check out LS Central, the retail solution that can meet all the needs listed above. As well as Dynamics Mobile, proven solutions enabling businesses to transform their daily field operations to fully automated, connected and well-defined state-of-art business processes.

The type of software you choose should integrate seamlessly with other software solutions you are running. You may feel its necessary to consider an ERP system, like Dynamics 365 Business Central, which integrates seamlessly with LS Central for retail businesses. This will help facilitate a better experience for customers, companies, drivers, and all stakeholders in the ordering and delivery process. Specifically, delivery management can help retailers:

Ensure fast, on-time delivery with route planning/optimizing

Successful route planning relies on a sophisticated analysis of customer addresses, promised delivery times, traffic, driver schedules, vehicle capacity, and more.

With stiff competition pushing turnaround times down (2+ days, same day, within hours) and shorter delivery windows (1 hour versus 2 hours versus 3+ hours), legacy route sequencing tools can’t keep up.

A state of the art routing system can factor in these dynamic constraints, allowing a nimble organization to experiment with delivery models and service levels that filter their unique requirements. These are several essential elements:

Pick/pack & service time efficiency

A system that can rapidly generate complex routing will drive efficiencies in the pick and pack process and warehouse operations.

For example, orders can be combined by the route and staged near vehicle docks in reverse delivery order, creating a load plan that streamlines customer interactions and reduces physical effort.

Route capacity & route efficiency

A modern routing engine can improve capacity by more than 50% over manual and legacy route sequencing methods. This reduces labor and fuel costs while expanding customer servicing capability. Programmatically factoring in historical data yields and even higher efficiencies.

On-time delivery rates

On-time delivery is a key factor in customer retention. An optimized route plan is only valuable if it can accurately predict delivery times and ensure deliveries are made within the promised window.

A sophisticated ERP tool will not only provide initial estimates but also update these estimates as conditions on the ground change.

Dynamic ETAs provide drivers, dispatchers and customers with up to date, predictive information, allowing brands to take proactive steps to improve performance. Static ETAs provided from legacy systems leave brands reacting too late deliveries, with little preventing a single event from negatively affecting an entire route.

Improve driver & customer relationships with real-time communication tools

An essential part of a modern retail solution is an internal communication tool that connects dispatchers and drivers, operations and customer service, and more.

While SMS text and chat applications like Messenger, Hangouts or Slack have low barriers to entry, they lack context, adding unnecessary steps to an already complicated communication process.

But internal communication is only half of the equation – the most critical channel is with your customer. Modern consumers are accustomed to unprecedented levels of visibility into real-time delivery status. Customers expect to receive confirmation that the delivery is scheduled, when it has let for delivery, and exactly when it has arrived.

The right retail solution will provide these events and more, including intermediate time and distance-based triggers. Easy configuration and customization allow customer service and operations teams to adapt to rapidly evolving requirements without engaging in scarce development resources.

Machine learning and artificial intelligence also allow retailers to effectively look into the future with “predictive ETAs” so customers can be notified well in advance of their scheduled delivery. The most advanced delivery platforms update this prediction as real-life events change conditions on the ground, enabling a progressive and dynamic delivery estimate. Routing tools alone can’t provide this robust of an estimate as they lack visibility into what happens after the driver leaves the warehouse. Only a fully integrated system with advanced machine learning can achieve this optimal customer experience.

Finally, once delivery is complete it is critical that feedback from customers be collected quickly and efficiently. A robust retail platform must include the ability to request and review customer feedback. Including this key performance metric with other delivery analytics provides a full picture of performance and allows rapid impact analysis after operational changes. Should an issue occur, an instant feedback channel allows for service teams to resolve complaints when they happen, improving their ability to build and retain customer relationships.

Make data-backed decisions with in-depth reporting and analytics

Data-backed decisions are at the heart of any successful delivery operation. A successful, expanding delivery operation requires a clear and accurate picture of what is happening on the ground.

In a world where competitors are moving at break-neck speeds, anecdotal evidence and verbal accounts aren’t good enough. Analytics should include more than completion rates. With the right data collected, operations can measure delay rates, service times, idle vs. active driver time, mileage, batching efficiency and more. Robust filtering allows for comparison between drivers, teams, regions, and customer segments.

Technology helps level the retail delivering playing field

The cost of inaction in the retail delivery market is steep. It’s an industry where customers tend to stick with brands that they are comfortable with. With the market growing quickly, of the market share, it’s critical that small and medium-sized brands are able to secure a foothold in the retail delivery space, as it will only get tougher as time goes on.

By starting now to build relationships with customers in their local area and establishing themselves as reliable grocery delivery providers, the cost of inaction is much more than the sales retailers and grocers miss out on – it’s the market share and industry standing that will pass them by as customer habits change in the evolving retail space.

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