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Dynamics 365 Sales

Turn relationships into revenue

Go beyond sales force automation (SFA) with Dynamics 365 Sales to better understand customer needs, engage more effectively, and win more deals.

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Foster the right relationships

Empower sellers to boost customer engagement and as a result build relationships with the right buyers. Use recommendations and insights based on actual customer needs, and move deals forward by combining the power of LinkedIn Sales Navigator and Dynamics 365 Sales.

Your customer engagement and sales transformation starts here

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Enable smarter selling with embedded insights

Exceed buyers' expectations and empower your sellers with actionable insights during every phase of the sales journey.

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Empower sellers to build relationships with authentic and personal engagement

Help your sellers find and build even more relationships with the right buyers through better connections. Achieve relationship selling with unified processes and data across LinkedIn Sales Navigator and Dynamics 365 Sales.

Boost seller productivity with seamless tools

Combine sales force automation with familiar and cohesive tools so as to streamline sales execution. Support the way sellers work—even while they are on the go.

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Improve customer engagement and sales performance

With sales force automation, get visibility into sales performance with analytics dashboards based on historical and predictive data. Onboard and motivate sellers to improve their performance through sales contests that promote teamwork and accountability.

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Get additional AI-driven insights to grow sales

Empower your sales organization with actionable insights from Microsoft Dynamics 365 Sales AI to drive personalized engagement and make proactive decisions.

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Innovate with sales solutions built to evolve

Drive innovation with adaptable and scalable sales solutions that are easy to tailor, extend, and connect to other applications and services you already use.

Get a better view into your customer engagement and opportunities

Product Capabilities

Enable smarter selling with embedded insights

Show the next best step

Provide your sellers with contextual, embedded insights from Dynamics 365 Sales. Therefore revealing the next best step to move each customer relationship forward.

Optimize email engagement

Show sellers when and how customers interact with their emails. As a result, they can be more proactive and responsive in their communications.

Keep a pulse on social trends

Provide sellers with social insights in order to track buyer sentiment and identify potential competitive threats.

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Empower sellers to build relationships with authentic and personal customer engagement

Connect data and processes to enable relationship selling

Unify relationship data and processes with integration between LinkedIn Sales Navigator and Dynamics 365 Sales. In addition, sellers have the insights they need to build trust and easily manage relationships at scale.

Capture buying signals from social media

Provide insights that show relevant conversations to join and content to share. Therefore sellers can seize opportunities to engage buyers on social media.

Personalize content

Enable your sales team to collaborate and personalize sales documents with embedded Office 365 tools that fit the way they work.

Boost seller productivity with seamless tools

Provide intelligent guidance

Increase user adoption and minimize training with rich, context-sensitive help. Offering an intelligent, event-driven sales process that guides sellers to optimal outcomes.

Simplify sales execution

Accelerate deals with an end-to-end, immersive experience for opportunity management. Increase seller productivity with familiar tools like Excel and Outlook that work seamlessly with Dynamics 365 Sales features.

Stay informed

Improve sales effectiveness by providing sellers with an enriched view of accounts, contacts, and leads. The previously mentioned includes contextual third-party firmographics, news, and compelling events for B2B and B2C buyers.

Sell anytime, anywhere

Support work on the go, even when there’s no connectivity. For this reason, modern mobile applications provide contextual news, social data, and task flows that increase usability.

Connect with your partners

Recruit, onboard, and strengthen your partner channel through deeper enablement and activation. Give partners a quick view of interactions across opportunities, cases, and other relevant information.

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Accelerate sales performance and customer engagement

Shorten ramp-up time

Ease onboarding for new sellers. Align sales behaviour with best practices and interactive help and documentation features from Dynamics 365 Sales.

Increase sales effectiveness

Hit your numbers by setting goals, monitoring results, and providing timely feedback and coaching. Investigate deviations from plan and take corrective action using real-time analytic dashboards.

Gain visibility and insights

Go from data to insights in Dynamics 365 Sales with real-time dashboards. In other words, allowing you to have interactive, drill-down capabilities and natural language queries.

Motivate sellers

Energize your sellers with fun and exciting team-based sales contests. Improve sales performance and customer engagement to hold everyone accountable with a unique gamification solution that makes results highly visible.

Innovate with solutions built to evolve

Adapt quickly

Accelerate time-to-market and adapt the application to your needs with no-code visual editors and tools. This makes it easy to build and deploy web and mobile applications.

Extend and connect

Automate processes across Dynamics 365 applications and partner systems for a unified experience.

Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust state-of-the-art Microsoft datacenters to safeguard your data.

Drive innovation

Transform your customer interactions with deep insights provided by the embedded intelligence of Dynamics 365 Sales that guide your teams to the right business outcomes.

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