LS Central – The Future of Omnichannel Retail

Omnichannel retail is the integration of both online and physical commerce experiences, and is the key to brand resilience in the coronavirus crisis. During these uncertain times consumers appreciate and enjoy the ability to choose their shopping experience, whether that be online or in a brick-and-mortar store. Unifying your retail experience for consumers has many benefits such as data availability, increased sales and a boost in customer loyalty. 

 

Unified omnichannel commerce allows for instant stock visibility on all shopping platforms, and a view of consumer habits to personalize and improve the retail experience. “According to Forrester research, 71 percent of customers expect to be able to see available inventory online. Easy access to product availability is more likely to convert visitors into shoppers, and therefore grow your customer base.  

 

The collection of data with omnichannel commerce allows retailers to turn their data into action. The ability to increase customer engagement through personalized communication and offers, which results in an expanded and diversified customer base. Although just the collection of data is not sufficient as many retailers use separate, badly-integrated solutions. A unified commerce solution that captures all your customers’ shopping behaviors and collects that data in one place can create a complete view of your customers. 

 

The future of retail is a seamless and all-encompassing shopping experience. “Retailers that focus on customer experience and respond with agility and innovation in their omnichannel experience will fare better and strengthen their ties to customers.” 

 

For further information on LS Central please contact allonline365 on +27 (21) 205 3650, or email us on info@allonline365.com, or visit our website www.allonline365.com 

Point of Sale Systems – the future is mobile, contactless and personalised

The increase in online and contactless retail has seen a need for more advanced POS systems for a greater personalization of the customer experience. The POS system sits at the heart of retail and improving POS technology has many benefits for both customers and businesses.  

 

A cloud-based POS allows data to be instantly accessed for an omnichannel view of transactions and inventory. This means that businesses have a real-time view of in store and online transactions which are integrated to improve stock management. With this wealth of consumer data available, retailers can optimize the shopping experience and improve business efficiency. Another advantage of a cloud-based POS solution are the automated updates which allow retailers to easily keep up to date with the latest technological changes and therefore can stay ahead of the competition. 

 

In a survey conducted by Accenture, “91% of consumers said they tend to shop with businesses who know them and give offers and suggestions that are relevant to them.” The right POS system allows retailers to personalize customer experiences by using machine learning to analyze past interactions and to recommend products. Intelligent retail will learn shopping behaviors and allow for hyper-personalized product offers and suggestions, therefore improving customer loyalty. 

 

Contactless ordering and payment have become a major consumer concern since the start of the Covid-19 pandemicInteresting developments in contactless technology for example US store Showfields who have developed the app to allow for a complete contactless, in store retail experience. Customers can interact with any product through the mobile App and all products are added to a virtual cart. This gives consumers the option of a completely digital experience on their mobile device whilst having a physical shopping experience. 

 

Retailers need to be creative to keep pace with their competitors, and to make the retail experience as safe and convenient as possible. Modern POS technology will attract and retain a customer base and can embed into core business operations. The solution should be an essential part of any retailer’s business and ensures that they stay relevant in an increasingly digital world. 

 

 

For further information on LS Central POS please contact allonline365 on +27 (21) 205 3650, or email us on info@allonline365.com, or visit our website www.allonline365.com 

Microsoft Dynamics Business Central Version 18 Launch

The exciting launch of Dynamics Business Central 2021 Release Wave 1 has finally happened and there are many great features that have been added to the product. Some of the most notable improvements include better integration with other Microsoft 365 Office applications, an increase in storage space per user and an easier onboarding experience for customers. 

 

In the current world of remote work, it is essential to have integration between applications for ease of use. Version 18 of Business Central has improved the collaboration features between all other Microsoft 356 applications, but most importantly Microsoft TeamsTeams and Business Central have been updated to work more efficiently together with direct access to Business Central data such as invoices and contacts through the Teams application. The update has also added the feature of Cloud Printing using Microsoft Universal Print, meaning that documents can be printed directly from a mobile app or Teams. 

 

One of the most exciting updated features is the increase in data storage for Business Central users. The base entitlement storage stays the same at 80GB, but a per user allocation has been added. The per user allocation is 2GB for Essential users and 3GB for Premium users, this means that larger business with more users will receive an increase in their data storage. If that is not enough for large data businesses the pricing for additional data storage has dropped significantly with an average of a 75% price reduction. 

 

The customer onboarding experience has been improved with this update, making it faster for users to start productive usage of Business Central. The onboarding experience entails a startup checklist, application tour and teaching tips. Customers are now able to integrate themselves into the application at a much faster rate, making Business Central easier and more productive from the beginning. 

 

The latest update has greatly improved application performance with a 20% faster improvement on opening the Role Centre, a 36x faster improvement on Reports and Web Services are 25% faster. The Version 18 launch of Business Central has further optimized the application for your business, your industry and your solutions. 

 

Microsoft Dynamics 365 Business Central is a modern ERP solution for small and mid-sized companies that is deployed as a SaaS or on-premise solution.         

 

For further information on how to get Dynamics 365 Business Central please contact allonline365 on +27 (21) 205 3650, or email us on info@allonline365.comor visit our website www.allonline365.com  

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