Health providers: Discover how Microsoft 365 can help

health providers

Discover how Microsoft 365 can help health providers in an era of patient data protection and sharing

For years, patient data management meant one thing – secure the data. Now, healthcare leaders must protect and openly share the data with patients and with other healthcare organizations to support the quality of care, patient safety, and cost reduction. As data flows more freely, following the patient, there’s less risk of redundant testing that increases cost and waste. Legacy infrastructure and cybersecurity concerns stand on the critical path to greater interoperability and patient record portability. Learn how Microsoft 365 can help.

Impact of regulatory changes and market efforts

Regulatory changes are a big driver for this shift. Through regulations like the 21st Century Cures Act in the United States, healthcare organizations are required to improve their capabilities to protect and share patient data. The General Data Protection Regulations (GDPR) in the European Union expands the rights of data subjects over their data. Failing to share patient data in an effective, timely, and secure manner can result in significant penalties for providers and for healthcare payors.

Market forces another driver of this shift as consumer’s expectations of omnichannel service and access spill over to healthcare. This augurs well for making the patient more central to data flows.

There are unintended consequences, however. The increased need to openly share data creates new opportunities for hackers to explore, and new risks for health organizations to manage.

It’s more important than ever to have data governance and proactive cybersecurity strategy that enables free data flow with an optimal security posture. In fact, government regulators will penalize healthcare organizations for non-compliance – and so will the marketplace.

How Microsoft 365 can prepare your organization for the journey ahead

Modernizing legacy systems and processes is a daunting, expensive task. Navigating a digitized but siloed information system is costly, impedes clinician workflow, and complicates patient safety goals.

To this end, Microsoft Teams enables the integration of electronic health record information and other health data, allowing care teams to communicate and collaborate about patient care in real-time. Leading interoperability partners continue to build the ability to integrate electronic health records into Teams through an FHIR interface. With Teams, clinical workers can securely access patient information, chat with other team members, and even have modern meeting experiences, all without having to switch between apps.

Incomplete data and documentation are among the biggest sources of provider and patient dissatisfaction. Clinicians value the ability to communicate with each other securely and swiftly to deliver the best-informed care at the point of care.

Teams now offer new secure messaging capabilities, including priority notifications and message deletion, as well as a smart camera with image annotation and secure sharing, so images stay in Teams and aren’t stored in the clinician’s device image gallery.

What about cybersecurity and patient data? As legacy infrastructure gives way to more seamless data flow, it’s important to protect against a favorite tactic of cybercriminals – phishing.

Phishing emails – weaponized emails that appear to come from a reputable source or person – are increasingly difficult to detect. As regulatory pressure mounts within the healthcare organizations to not “block” access to data, the risk of falling for such phishing attacks is expected to increase. To help mitigate this trend, Office 365 Advanced Threat Protection (ATP) has a cloud-based email filtering service with sophisticated anti-phishing capabilities.

For example, Office 365 ATP provides real-time detonation capabilities to find and block unknown threats, including malicious links and attachments. Links in emails are continuously evaluated for user safety. Similarly, any attachments in email are tested for malware and unsafe attachments are removed.

For data to flow freely, it’s important to apply the right governance and protection to sensitive data. And that is premised on appropriate data classification. Microsoft 365 helps organizations find and classify sensitive data across a variety of locations, including devices, apps, and cloud services with Microsoft Information Protection. Administrators need to know that sensitive data is accessed by authorized personnel only. Microsoft 365, through Azure Active Directory (Azure AD), enables capabilities like Multi-Factor Authentication (MFA) and conditional access policies to minimize the risk of unauthorized access to sensitive patient information.

For example, if a user or device sign-in is tagged as high-risk, Azure AD can automatically enforce conditional access policies that can limit or block access or require the user to re-authenticate via MFA. Benefitting from the integrated signals of the Microsoft Intelligence Security Graph, Microsoft 365 solutions look holistically at the user sign-in behavior over time to assess risk and investigate anomalies where needed.

When faced with the prospect of internal leaks, Supervision in Microsoft 365 can help organizations monitor employees’ communications channels to manage compliance and reduce reputational risk from policy violations. As patient data is shared, tracking its flow is essential. Audit log and alerts in Microsoft 365 includes several auditing and reporting features that customers can use to track certain activity such as changes made to documents and other items.

Finally, as you confirm with data governance regulatory obligations and audits, Microsoft 365 can assist you in responding to regulators. Advanced eDiscovery and Data Subject Requests (DSRs) capabilities offer the agility and efficiency you need when going through an audit, helping you find relevant patient data or respond to patient information requests.

Using the retention policies of Advanced Data Governance, you can retain core business records in unalterable, compliant formats. With records management capabilities, your core business records can be properly declared and stored with full audit visibility to meet regulatory obligations.

Learn more

Healthcare leaders must adapt quickly to market and regulatory expectations regarding data flow. Clinical and operations leaders depend on data flowing freely to make data-driven business and clinical decisions, to understand patterns in patient care and to constantly improve patient safety, quality of care, and cost management.

Microsoft 365 helps improve workflows through the integration power of Teams, moving the right data to the right place at the right time. Microsoft 365 also helps your security and compliance posture through advanced capabilities that help you manage and protect identity, data, and devices.

Microsoft 365 is the right cloud platform for you in this new era of patient data protection – and data sharing. Check out the Microsoft 365 for health page to learn more about how Microsoft 365 and Teams can empower your healthcare professionals in a modern workplace.

www.allonline365.com

Resource Credit | Microsoft 365

What to focus on when you’re receiving an ERP demo

erp demo

ERP demo scripts: guide and examples

Today’s enterprise software systems represent a host of challenges to commercial operators. This assertion is particularly true when it relates to ERP platforms, since as resources platforms begin to target and subsume within a company.

Consequently, to ensure that users start on the right foot, it is best to apply various ‘knowledge-maps’ that establish clearly stated operating requirements, thereby leading to solid decisions when they’re needed most – like the moment when an enormous check is about the be written. One of the most fundamental maps involves the design and application of software demo scripts when selecting ERP systems.

It should be understood that this kind of guidance should be driven by an inside out perspective, rather than the other way round. Many enterprises fail to adhere to this decision bias when buying new systems; and instead, end up settling for product demo script samples that are provided by salespeople.

As a core principle, this is a bad idea, and should never be applied. The enterprise itself is the entity that is going to have to accept a system once in it’s in operation, and that same entity is going to have to overcome, and/or pay for, any subsequent problems if the whole thing goes wrong, so  beware, since this requirement must be adhered to at all times.

Here are some tips to help you move toward your own tailored demo script for your business.

What do you include in a demo script?

As a matter of efficiency, scripted demonstration templates should be as granular as possible. Consequently, any module or task within a targeted ERP platform should be included. For example, here’s a very short sample of the information typically included in a comprehensive ERP demo script:

  • Global overview
  • Global functions

Individual module investigations should be added accordingly including:

  • General Ledger
  • Accounts payable
  • Accounts receivable
  • Cash management
  • Inventory

Within each major script heading, individually defined subordinate and individually defined tasks are typically included such as:

  • Specific feature sets
  • Related functions
  • Processed integrations
  • Individual security necessities
  • Utility operations
  • Report needs

Bear in mind, the aforementioned list represents only a small sampling of what a complete demo presentation script entails.

What to exclude in a demo script

For all the detail necessary to craft a proper vendor demo scorecard template, there are other elements that shouldn’t be applied at all. Here are a couple of ways to avoid these areas of weakness:

  • Direct product comparisons – every product is different in the same way that each enterprise is different. Focus on what you need, rather than what one or more vendors want to sell you.
  • Avoid the easy stuff – it’s pretty simple to build a software demo script that only applies to system features that involve current operations; but what about particular elements that apply to growth? The latter question is usually more useful, since considering future-proofing during a demo script round is a solid hedge against obsolescence later. if you always think forward than backward, you’ll be a lot happier later.
  • Don’t look for commonality between systems, look for diversity – when you’re defining ERP demo script examples ensure that you’re looking for sure ways to delineate differences between one system and another, rather than trying to re-validate the same wheel time after time. Literary sources suggest that Einstein defined insanity as ‘doing the same thing time after time while expecting a different result’.

At allonline365 our focus is determining your current and future needs, and that is what we focus on in our demos. What are your biggest challenges? What can we show you that will help stabilize issues and promote efficiency? We look past all the ‘fluff” and show you what really matters to you. Contact us on  info@allonline365.com or  +27 (21) 205 3650.

www.allonline365.com 

Resource Credit | ERPFocus

66% of SMBs don’t believe they are vulnerable to cyberattacks

cyberattacks

SMBs aren’t prioritizing cybersecurity prevention strategies, even though they are at risk of attack, according to a Keeper Security report.

The majority (66%) of business leaders at small to medium-sized businesses (SMBs) don’t believe they will fail victim to a cyberattack, according to Keeper Security’s 2019 SMB Cyberthreat Study. While SMBs don’t think they are at risk, a previous study conducted by Ponemon Institute for Keeper found otherwise: 67% of SMBs experienced cyberattacks within the past year.

The 2019 SMB Cyberthreat Study surveyed more than 500 senior-level decision-makers at organizations with 500 employees or less. The report found a major gap between the awareness and reality of cyberattacks in SMBs. Only 12% of respondents said they realize how likely an attack is on any size company.

“Businesses face a vulnerability crisis when it comes to cybercriminals, and this reality won’t get better until cybersecurity gets higher billing on their to-do list,” says Darren Guccione, CEO, and co-founder of Keeper, in a press release. “Our Cyberthreat study findings show that many companies don’t know where to start with cybersecurity prevention and even more don’t think they will fall victim to an attack, but it’s time they dramatically change their perspectives and put a plan in place. We are working very hard to educate SMBs about how they can protect themselves quickly and on a cost-effective basis.”

Because of the lack of awareness, SMBs aren’t prioritizing cybersecurity in their business plans, the report found. Only 9% of respondents cited cybersecurity as the most important aspect of their business, with 18% ranking cybersecurity as the least important.

Some 60% of respondents said they don’t have any prevention plan in place for a cyberattack, and 25% said they don’t know where to even start when it comes to cybersecurity. With most breaches caused by stolen or weak passwords, organizations should start their cybersecurity efforts by focusing on password security, the report said.

www.allonline365.com

Resource Credit | TechRepublic

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