Operational Agility: What does it actually mean for your business?

operational agility

Blog Written By | Lawin Ileto, NETRONIC

An outsider’s perspective on Operational Agility

Operational Agility sounds like one of those “buzzwords” such as Big Data, Freemium or Snackable Content, which keep reappearing on PowerPoint slides that typically baffle half of the audience. In the beginning, Lawin took the term Operational Agility as it is – quick and easy operations. By taking the simplest dictionary meaning of Operational Agility, it posed more questions than answers. What does it mean to be quick and easy? How does a firm achieve this? And if this exists, why aren’t all companies practicing it?

Lawin Ileto joined NETRONIC in February 2019. “Operational Agility wasn’t a word that I’d normally come across in my past jobs. On my first day at the company the word Operational Agility greeted me during the first presentation given to me”, he said. The slide read “Our mission is to empower every SMB organization to gain operational agility with visual scheduling”, this is the goal of NETRONIC. Typically you see B2B companies using the term profitability in their goals, but what did Operational Agility have to do with profitability? “As a new member of NETRONIC, it took me a while before Operational Agility’s textbook meaning stuck to me. I had to read The Goal by Eliyahu M. Goldratt and other literature to give me a better idea of the terminologies in manufacturing,” Lawin said. “So far, from what I have picked up, Operational Agility is the key for organizations to operate and grow in unpredictable environments,” he said. Three key characteristics emerge when talking about Operational Agility (Ismail, Poolton, & Sharifi, 2011; Dahnardeh & Ali Banihashemi, 2010);

  1. Robustness – the ability to address or limit the effects of uncertainty
  2. Responsiveness – the ability to respond to market needs
  3. Flexibility – the process of achieving different goals with the same facilities

It is normal for businesses to experience a lot of unpredictable changes caused by both external and internal factors, which make the business vulnerable. For small and medium businesses, this is especially true, given their limited size and resources. In order to limit the effects of uncertainty for companies to be proactive by being strategically ready (Ismail, Poolton, & Sharifi, 2011).

The key is anticipating these unpredictable changes and being agile enough to limit their effects by tweaking internal things such as organizational structures, resources and information systems, etc.

NETRONIC and Operational Agility

“I tried to reflect on what I’ve been reading and looked at my current situation in NETRONIC with an outsider’s perspective at how operational agility was being practiced in this business,” Lawin said.

NETRONIC has been around for more than four decades. The company has been focusing on providing its customers with visual scheduling software, whether it is in the form of customized solutions or via established platforms such as Microsoft Dynamics NAV & Microsoft Dynamics 365 Business Central. “When we say visual scheduling, this comes in many forms; for NETRONIC this is in planning diagrams and Gantt Charts among other things,” Lawin said. The company’s products allow the visualization of resources and time-centric data into something easier to understand. The visualization gives a high-level perspective, instead of trying to read between the lines, you can make assumptions by seeing the big picture. “So my question was, what does visual scheduling have to do with operational agility? Are these two terms even related to each other?”, Lawin stated.

“Over the past months of working here at NETRONIC I have come to understand why and how visual scheduling enables operational agility”, Lawin said. As mentioned earlier operational agility is all about coping with unpredictability, by using visual scheduling software companies are able to strategically plan what is in front of them, make changes on the fly – allowing them to be more flexible and responsive when unpredictability strikes. 

“If I zoom in on NETRONIC and see how they have faced uncertainty, they have done well. For an IT company to be in the business for 40+ years, given the rate of technological advancements, this is something that my colleagues, who have been part of the company for much longer than myself, can be very proud of,” Lawin said. “When we talk about robustness the company has proven to be just that, in such a fasted paced market the company has successfully been able to limit the uncertainty surrounding the industry and even establish themselves as a leader in this niche,” he said.

“This said robustness coincides with their ability to be responsive. As I’ve come to be acquainted with the internal processes and applications, I notice that these were put in place for the developers to complete tasks quickly and respond to the different continuously changing needs of the customer. By being quick, our turnaround time and SLA are shortened and we have the ability to service several customers simultaneously,” Lawin said.

The same applications and processes also provide ultimate transparency and perspective, which makes it easy to collaborate on projects. NETRONIC software developers typically work on various tasks and projects simultaneously, so planning and resource management are very tricky and important. By being flexible the company is able to stretch its resources but assure quality in their delivery and efficiency in their output. 

“This is what I thought of Operational Agility and how I made sense of it,” Lawin said. If you are still looking for the right solution to help your company to achieve Operational Agility by becoming robust, responsive, and flexible then NETRONIC and allonline365 may have the right product for you. NETRONIC offers solutions that are fully integrated with different modules of Microsoft Dynamics NAV and Dynamics 365 Business Central that allow companies to easily make drag and drop changes to efficiently manage their orders and resources.

For companies using the manufacturing module, NETRONIC has two products available. For companies using the Jobs module, they have the Visual Jobs Scheduler and for the service module, they have the Visual Service Scheduler. Contact allonline365 on info@allonline365.com or +27 (21) 205 3650 to discuss which NETRONIC application suits your business needs best.


  • Laura Duba says:

    I simply want to mention I am very new to blogs and certainly liked your page. Probably I’m planning to bookmark your blog . You certainly come with incredible posts. Appreciate it for revealing your webpage.

  • There are some fascinating times in this article but I don?t understand if I see all of them facility to heart. There is some validity yet I will take hold opinion till I check out it further. Good short article, thanks and we want extra! Contributed to FeedBurner also

  • I must admit that your post is really interesting. I have spent a lot of my spare time reading your content. Thank you a lot!

  • Good message. I learn something more difficult on various blog sites day-to-day. It will certainly always be stimulating to read web content from various other writers and exercise a something from their shop. I?d choose to use some with the content on my blog whether you don?t mind. Natually I?ll offer you a web link on your web blog. Many thanks for sharing.

  • Have you ever thought about creating an ebook or guest authoring on other websites? I have a blog based upon on the same subjects you discuss and would love to have you share some stories/information. I know my audience would enjoy your work. If you are even remotely interested, feel free to send me an email.

  • I real pleased to find this web site on bing, just what I was searching for : D as well saved to bookmarks .

  • This internet site is truly a walk-through for every one of the info you desired concerning this as well as didn?t know who to ask. Glance below, as well as you?ll definitely discover it.

  • really nice message, i certainly love this web site, go on it

  • Regards for this tremendous post, I am glad I noticed this site on yahoo.

  • I am usually to blog writing as well as i actually value your web content. The post has truly peaks my rate of interest. I am mosting likely to bookmark your website and also maintain looking for brand-new information.

  • Can I simply claim what a relief to find someone who really understands what theyre talking about on the web. You certainly understand just how to bring a concern to light and make it important. Even more individuals require to read this and understand this side of the story. I angle believe youre not extra prominent since you most definitely have the present.

  • This actually answered my problem, thank you!

  • Can I just claim what a relief to discover somebody who actually recognizes what theyre discussing on the web. You certainly understand just how to bring an issue to light as well as make it crucial. More individuals need to read this and comprehend this side of the tale. I angle believe youre not a lot more popular due to the fact that you absolutely have the gift.

  • Can I just claim what a relief to locate a person who actually recognizes what theyre discussing on the web. You most definitely understand just how to bring an issue to light and make it crucial. Even more individuals require to read this as well as comprehend this side of the story. I angle think youre not much more prominent because you certainly have the present.

  • This is the best blog site for anybody that wants to learn about this topic. You recognize so much its virtually difficult to say with you (not that I in fact would want?HaHa). You absolutely placed a new spin on a subject thats been written about for years. Fantastic things, simply terrific!

  • When I initially commented I clicked the -Alert me when new comments are added- checkbox and now each time a comment is included I get 4 emails with the same comment. Is there any way you can eliminate me from that solution? Many thanks!

  • you have a terrific blog site right here! would certainly you such as to make some welcome blog posts on my blog site?

  • The next time I read a blog, I really hope that it doesn’t dissatisfy me as high as this. I suggest, I know it was my choice to read, but I really thought youd have something interesting to claim. All I listen to is a number of whimpering about something that you can repair if you werent also hectic looking for attention.

  • moved here says:

    Youre so great! I do not intend Ive read anything similar to this before. So wonderful to find somebody with some original thoughts on this subject. realy thank you for starting this up. this internet site is something that is required on the internet, a person with a little originality. valuable task for bringing something new to the internet!

  • find says:

    This website is truly a walk-through for all of the info you wanted regarding this and didn?t know that to ask. Glance right here, and you?ll most definitely find it.

  • Aw, this was a truly great post. In idea I wish to put in creating such as this furthermore? taking time and also actual initiative to make a great short article? however what can I claim? I procrastinate alot as well as never seem to obtain something done.

  • Home Page says:

    you have an excellent blog site here! would certainly you like to make some welcome posts on my blog?

  • Love watching movies !

  • Anonymous says:

    Best view in the town !

  • Hello! I simply would love to provide a significant thumbs up for the terrific details you have below on this article. I will be coming back to your blog site for more quickly.

  • Does your blog have a contact page? I’m having problems locating it but, I’d like to shoot you an email. I’ve got some ideas for your blog you might be interested in hearing. Either way, great site and I look forward to seeing it improve over time.

  • Love watching movies !

  • Best view in the town !

  • Nice post. I discover something much more challenging on different blog sites day-to-day. It will constantly be stimulating to check out web content from other authors and also exercise a something from their shop. I?d prefer to utilize some with the web content on my blog site whether you don?t mind. Natually I?ll give you a link on your internet blog site. Many thanks for sharing.

  • I found your blog site on google as well as inspect a few of your early articles. Remain to keep up the very good run. I simply added up your RSS feed to my MSN Information Visitor. Looking for ahead to finding out more from you in the future!?

  • Hello! Would you mind if I share your blog with my twitter group? There’s a lot of people that I think would really enjoy your content. Please let me know. Many thanks

  • Crim Safe says:

    Fantastic post however I was wondering if you could write a litte more on this subject? I’d be very grateful if you could elaborate a little bit further. Many thanks!

  • Oh my benefits! an outstanding write-up guy. Thank you However I am experiencing issue with ur rss. Don?t recognize why Not able to subscribe to it. Is there anyone getting identical rss problem? Anyone who knows kindly respond. Thnkx

Leave a Reply

Your email address will not be published.

Call Now Button