6 ways retailers master the holiday rush with LS Central

6 ways retailers master the holiday rush with LS Central.

It’s important to be prepared for the influx of shoppers and maintain your year-round service quality. With strategic holiday planning, you can overcome challenges and impress your customers head-on. Let’s check out a few ways LS Central can help you get ahead this holiday season.

Eliminate stocking issues.

Customers enter your store expecting to find what they’re looking for. However, studies have shown that retailers are losing millions in sales every year due to both out-of-stock and overstock situations. The statistics indicate an opportunity for your business to be the place that always has what customers want. But to persuade them to purchase, you need the right product availability. Ensure your physical and online stores aren’t overburdened with stock from irrelevant products. Always carry the “must-have” holiday items by optimizing your inventory management system.

How efficient is your replenishment? Automate purchase orders with LS Central for real-time visibility into sales and stock. Simplify inventory operations, prevent stockouts, and maintain optimal assortment effortlessly. Utilize a mix of manual and automated replenishment tools to reduce the risk of stock issues, saving time and money. Maximize inventory management to ensure customers leave with desired items and share positive reviews.

Offer exceptional promotions.

Consumers adore grabbing great deals. These days, the expectation is you will have impressive sales the moment Black Friday comes around. By November 20th, shoppers hunt deals eagerly. Be ready for the influx. Running promotions for your retail business holds underestimated benefits.

Ideally, your promotions should align with your business and your customer needs. Know where your pricing fits in the market relative to your competitors’ prices and assess past promotion success. Be careful to maintain the perceived “value” of your products when promoting sale prices. Your customers would rather buy a product of value than one with a price that is suspiciously low.

Running several different promotions at once can allow you to target a wider variety of shoppers. This can be complicated, however, a retail management system with powerful promotional functionality can manage your promotions across multiple channels. You can manage multiple promotions at once, plan their periods of activity, set a hierarchy that clarifies which promotion should override other promotions, and track the results of each campaign.

Customers will have positive experiences when you offer bundle discounts. Initiate buy-one-get-one-free deals and create personalized offers that can fit their tastes while maintaining a considerable profit for your business. These strategies are great for improving your margins and giving your shoppers the sense of satisfaction that comes from getting all the items on their lists at great prices.

Reward loyalty.

It’s important to remind your customers how important they are to your business. With loyalty program, your stores can share their investment in the customer’s satisfaction with the customer themselves. You can strengthen their connection to your brand by rewarding them with surprise discounts, custom-tailored to their purchase history.

Solutions like LS Central help you build customer loyalty and retention by obtaining a single view of each customer. Whether they interact with you online or in-store. This allows you to personalize your offers and recommendations to create a more engaging shopping experience. With powerful AI analytics, you can figure out what your customers might like based on their profiles.

These kinds of programs can easily be set up and made available across all your touchpoints. Your customers can gain access online and via their mobile devices, which offers them much more convenience and flexibility. Let your faithful shoppers know that your business values their business. Delight them with an unexpected but personalized purchasing experience.

Embrace a unified retail platform.

With most consumers incorporating online technology into their daily routines, the reality is that your business should have both traditional and online storefronts. It is equally important that these storefronts can share data in real-time, so all your sales channels can make the most of what your business has to offer.

Some retailers attempt to solve this issue by using add-ons which they integrate with their current systems. However, these can leave you with tangled mess of different modules and vendors, all producing inconsistent data and functioning with suboptimal efficiency. Frustrating your customers.

With a unified retail management system like LS Central, you can decide which e-commerce promotions should match those found in your street-side locations, while also allowing shoppers to return and exchange items purchased online at in-store customer service counters. Most importantly, you’ll be able to match the inventory numbers shown on your site to your locations. Providing your shoppers with convenient and accurate product information is a sure-fire way to deliver a phenomenal experience.

Prioritize the employee experience.

Even though technology might be the foundation for how your business operates, you shouldn’t underestimate the power of human interaction. Whether it’s by phone, email, or on the salesfloor, the quality of your customer service shapes how your customers perceive your brand.

Customers enter your store or website with a certain set of expectations, so your staff should be able to consistently represent your business’ culture of customer service no matter where they are. Make sure you have a clearly defined set of beliefs regarding the customer experience, and don’t shy away from investing in training programs that can offer further guidance and interaction with these values. Many businesses hire seasonal employees, making it crucial to equip them with the tools for excellent customer service. This includes an intuitive Point of Sale system enabling quick and efficient training.

Your employees will also find it easier to meet and exceed customer expectations the more your culture empowers them to be friendly, informed, and responsive. If the customer is having a negative experience, your employee should feel comfortable “making it right,” even if that means giving them special pricing or in-store credit. Acknowledging a negative experience and quickly responding to it can make all the difference when trying to maintain customer loyalty.

Respond to customer feedback.

Even if you’ve done your diligence regarding inventory, promotions, loyalty rewards, employees, and your retail system, you might still find yourself faced with negative customer experiences. It happens despite your best intentions and under even the best of circumstances. What matters is that you respond to your customers’ feedback in a proactive way that shows you are invested in their opinion of your services. Remember, if they’re taking the time to inform you of a poor customer experience, there’s a very good chance they will also take their complaints to your other customers. And perhaps worst of all, the majority of your customers will switch to one of your competitors after multiple bad experiences.

Apply the same qualities customers seek in human interaction to address negative feedback: empathy, friendliness, and a genuine willingness to make things right. Prepare to acknowledge potential business shortcomings and use customer critique as a guidepost for finding solutions. The relationship you maintain with customers builds the success of your business. Champion them when dissatisfied, and they will likely continue to champion you.

For further information on LS Central. Don’t hesitate to get in touch with allonline365 at +27 (21) 205 3650, email us at contact@allonline365.com or visit our website www.allonline365.com  

How to bring your online customers back to your retail stores.

How to bring your online customers back to your physical stores.

Despite the belief that retail stores would disappear, they are still thriving. However, the industry has changed, and retailers must adapt to meet the changing needs of customers. Success in retail now relies on providing a comprehensive shopping experience across different channels. To attract more online customers to physical stores, retailers can allow customers to physically interact with merchandise, showcase exceptional in-store customer service, and offer brand experiences.

Here are five proven strategies to bring online customers to your physical stores.

Search on-line for in-store inventory

Provide your customers with a convenient search engine on your app and e-commerce site. Allow your customers to easily find the products they desire in your physical stores. Give them all the necessary details, such as availability in specific sizes, colours, and specifications. Additionally, include directions to your stores, as well as marked opening hours. By making it effortless for customers to visit your store, you will attract a larger number of people.

In-store returns lead to more sales

Allowing customers to return online purchases in-store instead of through courier services is a major advantage. Not only does it provide convenience for customers, but it also drives revenue for retailers. Shoppers who return items in a physical store have a higher probability of making additional purchases. This makes in-store returns a win-win situation for both customers and retailers.

Click & Collect

Click & Collect is the practice of purchasing items online and picking them up in-store. It is an incredibly effective tool for enticing customers to visit physical stores. This service has gained immense popularity due to the convenience it offers. This allows customers to retrieve their purchases at their convenience instead of waiting for home delivery.

Special offers, promotions and events

Looking to generate more foot traffic from online customers? Boost your online-to-offline conversion with exclusive in-store vouchers that go beyond traditional offers. Get creative and provide customers with vouchers for unique experiences, such as complimentary services, a hands-on makeup session, an exclusive seasonal sale, or a special event exclusively for loyal shoppers. Be sure to gather data and insights from participants to analyze the success of these promotions. This will give you a deeper understanding of how digital engagement drives your in-store revenue.


E-commerce websites and apps provide valuable customer insights for retailers to deliver personalized in-store experiences. By sending notifications to customers, retailers can alert them about new products or offer discounts on frequently purchased items. This personalization not only makes customers feel special but also drives increased spending. Utilize your mobile and online platforms to enhance the shopping experience for customers, regardless of when and where they choose to shop.

Integrated retail management

For retailers aiming to seamlessly implement the strategies outlined in this article and stay ahead in the dynamic landscape of modern commerce, LS Central serves as a comprehensive solution that integrates effortlessly with Microsoft Dynamics 365 Business Central. LS Central is an end-to-end retail management system designed to streamline operations, enhance customer experiences, and drive business growth. By consolidating various retail functions, from inventory management to point of sale, LS Central enables retailers to efficiently execute strategies aimed at attracting and retaining customers across both online and brick-and-mortar platforms.

The synergy between LS Central and Microsoft Dynamics 365 Business Central empowers retailers with a unified platform for managing financials, supply chain, and customer relationships. This integration ensures a seamless flow of information between online and offline channels, facilitating real-time decision-making and providing a holistic view of the retail landscape. With LS Central, retailers can leverage advanced analytics and insights to personalize promotions, optimize inventory, and enhance the overall shopping experience. Whether implementing Click & Collect services, managing in-store returns, or orchestrating exclusive in-store events. LS Central offers retailers with functionality needed to adapt to changing consumer preferences and thrive in the competitive retail market.

For further information on LS Central. Don’t hesitate to get in touch with allonline365 at +27 (21) 205 3650, email us at contact@allonline365.com or visit our website www.allonline365.com  


What improvements and enhancements come with LS Central version 23.0

LS Central is an integrated business management software solution designed for retailers and hospitality businesses. Built on top of Microsoft Dynamics 365 Business Central.  It combines various functionalities like point-of-sale (POS), inventory management, customer relationship management (CRM), and financials into a single system. Helping businesses streamline their operations, improve customer service, and gain insights into their performance through data analysis.  

Offering tonnes of functionality to meet the industry-specific requirements of retail and hospitality businesses. This functionality would include the following: 

Loyalty and customer engagement: Build lasting relationships with your customers by offering a loyalty program, personalized promotions, gift cards, coupons, and more. Customers can also use the ScanPayGo app to self-scan items, pay on the app, check their order history and loyalty points, and create shopping lists. 

eCommerce and omnichannel: You can create a seamless shopping experience across your physical and online stores Customers can shop online using the LS eCommerce platform or third-party integrations and choose from various delivery and pickup options. With LS Central you can also manage your online orders, inventory, and payments for all your stores on a single platform. 

Product and inventory management: You can manage your products, prices, offers, and stocks across all sales channels. LS Central allows you to use manual or automated replenishment tools, optimize inventory levels, and avoid out-of-stock situations. 

Analytics and reporting: Data is the key to understanding the health of any business. Using LS Central you get real-time data and insights into their performance, sales, customers, inventory, staff, and more. You can report on that data with built-in reporting tools or create your own using Power BI 

LS Central has been upgraded to version 23.0. Here’s an overview of what LS Retail has added and improved in the system. 

LS Central 23.0: new for replenishment, hotels, and self-checkout 

Replenishment: Historical coverage days for Effective Inventory calculation 

The replenishment calculation is based on the concept of Effective Inventory. This takes into consideration the item’s inventory quantity and outstanding quantities from open documents.  Such as Purchase Orders, Sales Orders, Transfer Orders, and Assembly Orders. Until today, it was only possible to consider documents with a future receiving/shipping date in the effective inventory calculation. 

However, you can now include historical documents in the calculation and define how far back from the current work date documents should be considered using the Coverage option. Helping retailers who regularly face delayed shipments from vendors to have accurate calculation and better proposals in their Replenishment Journals. 

Replenishment: Improvements to Planned Sales Demand 

The Planned Sales Demand functionality is a powerful tool to help you define future demand changes based on ad-hoc events, promotions, or budgets. When the Planned Demand Type Substitute Quantity was used, then the quantity specified in the Planned Sales Demand always overruled the calculated quantity for Average Daily Sales. Now, you can finetune this behavior with the new Substitute Rule. This allows you to specify the following actions: Always Use Planned Demand (the original behavior), Use Base Value if Higher, or Use Base Value if Lower, and tremendously enhance the responsiveness of the calculation model for items with planned demand and volatile demand. 

Replenishment: Enhanced reports for batch calendars 

The Replenishment Batch Calendars allow you to specify on which days of the week your Replenishment Journals should be calculated. This is especially helpful for retailers who have different calculation windows due to seasonal peaks. The typical interval to replenish stores from the warehouse could be once per week, such as every Monday, for example. In the high season, it could be twice per week or even more often. 

The maintenance of the Replenishment Batch Calendar can be done manually or through a report. They have enhanced the report in LS Central to allow you to make updates at specific weekly intervals.

LS Central for hotels: improvements to folio processes 

Now possible to define folios for room reservations using routing rules 

When it comes to invoices, it can get tricky when guests try to split charges on the same room, for example, or a company only wants to pay for rooms and breakfast for their employees and leave all other charges up to the individual. The process gets even more convoluted when you need to apply certain discounts for specific guests as well. But now with LS Central for hotels, there are multiple types of invoices you can use that offer more flexibility, making it easier to split bills between guests or companies, and handle other complicated processes. 

The folio framework is set for both individual reservations and group reservations and now also works with routing rules. The routing rules functionality allows you to decide in advance what folio will pay for each aspect of a room reservation. For example, you may have a guest from a company that is only required to pay for extras like sandwiches, snacks, sodas etc. However, the company or travel agency they are associated with is paying for their hotel room and breakfast. 

New option to accept pre-paid deposits for specific folios on a reservation 

LS Central for hotels now supports deposits on specific folios within a reservation, allowing you to assign a specific folio for the deposit when the prepayment is done. Let’s say you have guests coming to stay with you under a travel agency and they want to pre-pay for extra charges, such as activities or rentals. With the new pre-paid option, you can assign that deposit directly to the guest folio. Then, if the travel agency is pre-paying for the rooms and breakfast, you can assign that deposit to the company folio. This process helps you more easily keep track of complex invoices and ensure all payments and finances are processed correctly. 

Additionally, the night audit setup now considers the consumption of deposits when using accrual accounting. If there are prepaid deposits for a reservation, the deposit is consumed as much as possible for each day. If the deposit is attached to a folio, then it is only consumed to that folio. Otherwise, it is used without a folio check. 

New supporting functionality: Self-Checkout Connector (SCO) for LS Central 

We have now released Self-Checkout Connector (SCO) for LS Central with version 23.0. The purpose of the SCO is to simplify the adoption of self-checkout hardware with the LS Central solution. 

The SCO works as a layer between LS Central and self-checkout hardware from different manufacturers. It communicates with LS Central web services and implementing the mapping between LS Central and the self-checkout hardware. Currently, the SCO is only able to connect with self-checkout hardware from Diebold-Nixdorf. This done by using an LS Central extension to a number of web services and Windows service plugins for various self-checkout hardware stations.

 The SCO can be configured in multiple ways within the store. For example, you can have one SCO connecting with multiple self-checkout hardware stations in a single store. Alternatively, you can set up LS Central and the SCO set up directly on the self-checkout hardware. 

Article Credit: LS Central 23.0: new for replenishment, hotels, and self-checkout (lsretail.com) 

For further information on LS Central. Don’t hesitate to get in touch with allonline365 at +27 (21) 205 3650, email us at contact@allonline365.com or visit our website www.allonline365.com     

Call Now Button